Overview
At MyTv Mount Now, we stand behind our work. This refund policy outlines the terms and conditions for service refunds, cancellations, and adjustments.
Service Cancellation
Cancellations by Customer:
- 48 hours or more before appointment: Full refund or free reschedule
- Less than 48 hours before appointment: 50% cancellation fee applies
- No-show (no cancellation notice): 100% charge applies
Cancellations by MyTv Mount Now:
If MyTv Mount Now must cancel an appointment due to weather, emergency, or circumstances beyond our control, we will reschedule at no additional charge or provide a full refund at your option.
Service Quality Guarantee
We guarantee the quality of our installation workmanship. If you are not satisfied with the quality of our installation within 7 days of completion:
- We will attempt to correct the issue at no additional charge
- If we cannot resolve the issue, a refund of installation fees applies
- This guarantee covers our workmanship only, not equipment or third-party services
Equipment Issues
MyTv Mount Now does not warrant third-party equipment or provide refunds for issues related to:
- Defective or malfunctioning devices
- Compatibility issues with your equipment
- Software or subscription-related problems
- Internet connectivity issues
For equipment issues, contact the device manufacturer. We can help troubleshoot but do not warrant third-party equipment.
Partial Service Completion
If a service cannot be completed due to circumstances within your control (e.g., blocked access, missing equipment, wall conditions not disclosed):
- Charges will be pro-rated based on work completed
- You will be notified of additional costs before proceeding
- Service can be rescheduled to complete the work
Modification to Services
If you request changes to your booked service:
- Changes can be made up to 48 hours before the appointment
- Significant upgrades may incur additional charges
- Downgrades will be refunded accordingly
Refund Process
Approved refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used to book the service.
How to Request a Refund
To request a refund or discuss service concerns, please contact us:
- Phone: (855) 618-5396
- Email: info@mytvmountnow.com
- Address: 133 Macdougal St, New York, NY 10012
Important Notes
- All refund requests must be made within 30 days of service completion
- This policy applies to installation services only
- Special orders or custom services may have different terms
- MyTv Mount Now reserves the right to modify this policy with notice